Software Support:
1.Check the software handbook
2.Search the relevant information from WIKI of Softyoung
3.Call Softyoung
4.Remote help session
5.Visiting service

Hardware Support:
1.Check the hardware handbook
2.Search the relevant information from WIKI of Softyoung
3.Call Softyoung
4.Remote debugger
5.Design the solutions
6.False exclusion base on the solutions
7.Visiting service